Terms & conditions

General information — Contact information

The website www.noharmcharm.gr is an online commercial shop for the sale of goods on the Internet (hereinafter ‘the online shop’) created and operated by the sole proprietorship with the name ‘No Harm Charm’, based in Nea Smyrni Street No 41-43, 2nd floor, and is legally represented, with tax identification number 131684927 belonging to the Tax Office of Nea Smirni, e-mail contact info@noharmcharm.gr, telephone: 211 1179804 (hereinafter referred to as “the Enterprise” or “No Harm Charm”).

The present terms and conditions apply to the use of the online shop with the name ‘No Harm Charm’ and the domain name: noharmcharm.gr, which can be found on the online address: www.noharmcharm.gr. Every user who visits and enters into transactions with the online shop (hereinafter “guest” or “user” or “customer”, depending on whether they only visit the online shop or also order products), is considered to have consented and unreservedly accept the following conditions, without any exception. If a user does not agree with them, they should refrain from visiting, using the online shop or entering into any transaction with it on their own responsibility.

In order to be consistent with the latest technological developments and to continuously update its services, the Enterprise shall retain the right to unilaterally amend the present conditions of use, with the sole obligation of publishing them on its website and without notifying its customers.

Liability of the enterprise

The Enterprise tries its best to continuously provide high quality services. In this context, it commits to provide complete and valid information on its website (www.noharmcharm.gr), in particular as regards the existence and accuracy of the essential characteristics of the products available. However, potential errors in the price or characteristics of the products cannot be excluded, nor can it be ensured that there will be no interruptions of service of the website or errors when updating or uploading the price of a product. In order to ensure the security and efficiency of their purchases, users/customers are invited to communicate with us by phone or the email address before placing an order, if they find that a product is offered at an abnormally low or high price in relation to its market value.

The Enterprise does not guarantee the availability of the products displayed in the online shop, but it informs the interested customer on the basis of the records kept. If there is any change in that information, it is required to inform the customers in good time, either by updating the information on the website or by any other appropriate means and does not bear any further liability.

The e-shop provides the main content of the products available (e.g. information, names of photos, images) “as they currently stand”. Under no circumstances shall the Enterprise be liable out of its own intent or severe negligence for any damage suffered by a guest or by a third party arising and relating to the operation or use of the website and the online shop, to the inability to supply any products or information and to any unauthorised interference caused by any third party on the products or information made available through the website and the online shop. In the context of its operations through the online shop, the Enterprise is not liable to compensate the customer for any damage resulting from the cancellation of orders, non-performance or delay of execution, for any reason arising from intent or severe negligence on behalf of the Enterprise itself or on the basis of objective reasons beyond the control of the Enterprise, such as (indicatively but not limited to) technical problems of the website or force majeure.

Finally, with regard to the products and their use by customers, the Enterprise is not liable for the manufacture or use of the products and therefore is not liable for any effect or reaction of the products on the customer’s body. The customer is required to read carefully and follow the instructions for use of the products. In the case of an unexpected reaction (e.g. allergy), the customer is advised to directly contact their doctor or pharmacist.

Intellectual Property

The website www.noharmcharm.gr is the official website of the online shop “No Harm Charm”. The entirety of the website’s content, posted by the Enterprise, including (but not limited to) images, graphics, photographs, drawings, texts, is protected by the intellectual property rights of the Enterprise, as well as of any third parties who are authorised by it or cooperate with it for commercial purposes (e.g. development of software, supply of products). The names, pictures, logos and distinctive features representing the Enterprise, belong exclusively to the Enterprise and to the above-mentioned third parties and are protected by the applicable Greek, European and international law, in particular the rules relating to trademarks, industrial and intellectual property rights and unfair competition. Under no circumstances shall the display of the above content on the website www.noharmcharm.ge be understood as a transfer or a license or a right of use.

User rights and liability

The shop shall provide the user/customer with a non-exclusive, non-transferable, personal and restricted right to access, use and present the website and its contents, in accordance with the present terms and conditions, as well as the applicable law. Such authorisation shall not constitute a transfer of a title to its website and information and shall be subject to the following limitations:

• In any copy of the website or products in question, the user must keep all the notes relating to copyright and other property rights;
• It is prohibited to reproduce, publicly present, distribute or use the website and its content for any commercial purpose, unless otherwise provided in the present terms of use. Any such action shall be specifically and explicitly authorised by the Enterprise.

The user/customer agrees and undertakes to use the information, content and possibilities offered by the online shop in accordance with the law, the rules of good faith and honest commercial practices. The user/customer is prohibited from using the online shop and its content for the following actions:

• sending, publishing, or conveying by any means content which is unlawful or contrary to honest commercial practices, which causes illegal harm and damage to the business or to any third party, which relates to any commercial or competitive activity towards the Enterprise, or which affects the confidentiality or privacy of information of any natural or legal person;
• sending, publishing or transmitting by other means any content in respect of which users are not entitled to transmission in accordance with the law or the relevant applicable contracts;
• sending, publishing or transmitting by other means of any content that infringes any patent, trademark, trade mark, trade secret, copyright or other proprietary rights of the Enterprise or third parties;
• sending, publishing or transmitting by other means any material containing software viruses or any other codes, files or programmes designed with the purpose of interruption, disruption, destruction or equipment of the operation of any software or hardware.

Product market and execution of orders

The shop offers the following possibilities regarding the execution of orders. As regards the delivery of the goods, the customer may choose:

• Delivery by a courier company (hereinafter “the courier”) to the address indicated by the customer at the submission of their order, or
• Pick-up by the customer at the location of the shop during working days and hours, following a notification that the order is ready to be picked up.

As regards the means of payment, the customer may choose:

• Cash on delivery
• Bank deposit or transfer: The customer may transfer the amount to the Enterprise’s bank account, to be indicated at the relevant stage of the order. The customer is obliged to inform us on the execution of the transfer as soon as possible (by phone or e-mail), so that we can confirm the payment and proceed with the order.
• Credit or debit card: By choosing this method of payment, the customer will be automatically transferred to the electronic environment of their bank, where they will be asked to complete their card details and authorise payment.

In case of a technical problem or any other difficulty relating to the payment or the submission of your order, please contact us as soon as possible by phone or e-mail, in order to resolve the issue.

Stages of Execution of the Orders

Once the order is submitted, the customer will receive automated alerts an e-mail regarding the stages of the order. These alerts may have the following content:

• ‘Processing’: the Enterprise is preparing the order for delivery.
• ‘Sent’: the order has been delivered to the courier and is on the way.
• ‘Delivered’: the order has been delivered to the customer.
• ‘Expecting bank transfer’: the execution and identification of the repayment by bank transfer is awaited.
• ‘Payment failed’: the payment by credit or debit card failed. In this case, the order cannot be submitted to the online shop.
• ‘Cancelled’: the customer cancelled the order for any reason before it was delivered or before it was picked up from the shop.

The above automatic notifications cannot be deactivated as they contribute to the best possible customer experience and the execution of the order. The customer is obliged to make sure that they can receive these alerts and keep them throughout the execution of their order. In case they do not receive the relevant alerts, the client is required to inform the Enterprise without delay.

The Enterprise will also contact the customer by using the contact details provided upon the submission of the order, in case any question or change occurs in relation to the order.

Time of execution of the Order

The Enterprise shall make every effort to ensure that the products are delivered as soon as possible and in any event not later than thirty (30) days from the date when the order is submitted. In case of a longer delay relating to factors known to the Enterprise (e.g. lack of product from the supplier), it shall inform the customer to resolve the issue. In case of a longer delay for a reason related to the customer (e.g. failure to deliver to the indicated address), then the order is cancelled and the provisions set out in the paragraph below apply, relating to the cancellation of the order before the delivery of the products.

Cancellation of Order — Product refunds

The customer has the right to cancel their order and withdraw from the contract of sale of the products for any reason.

If the cancellation takes place before delivery of the products, the Enterprise is no longer obliged to deliver the products, but is obliged to compensate the customer for the price they paid. However, the Enterprise is not obliged to reimburse the amount corresponding to the remuneration of the courier for the delivery of the goods to the customer.

Should the customer wish to withdraw from the sales contract and return the goods after they have been delivered, they must return them at best condition and at their own risk and expense. The Enterprise must either reimburse the price paid or offer alternative products of equal value. In any event, the Enterprise shall not be required to reimburse the amount corresponding to the remuneration of the courier for the delivery of the products to the customer. In order to settle the return details, the client is kindly requested to contact the company during working days and hours.

In any event, refunds shall be subject to the following restrictions:

• Make-up products and deodorants cannot be returned for health reasons.
• Products opened or used are not accepted for return.
• The return request shall be submitted within fourteen (14) days from receipt of the product.

In case the return relates to a faulty or damaged product, the customer is kindly requested to contact the Enterprise as soon as possible to resolve the matter. When communicating by e-mail, they are also requested to attach relevant photos of the product.

Data Privacy Policy as Regards the Online Shop

The protection of the user’s personal data is governed by the General Data Protection Regulation 2016/679/EU, as well as by the applicable national and European law.

What is personal data?

Personal data is information that identifies the users of the website directly or indirectly. Indirectly means that the identification can occur through the combination of the data with other information, such as the name, postal address, e-mail address and telephone number.

The collection and use of personal data — General information

The information provided by the users of the website is used by www.noharmcharm.gr in order to facilitate direct and effective communication between the shop and users/customers. For example, users can submit questions, receive answers, as well as on the execution of their orders.

The information collected by the Enterprise through the website is aimed at measuring its viewing figures, defining customer requirements for more products and facilitating transactions with the online and physical shop. The Enterprise does not distribute any personal data (email address or any other information relating to its users/customers) to any other organisation or enterprise not related to the Enterprise. Personal data can only be shared by the Enterprise with its direct partners and in the context of its commercial purpose, while providing the best possible services to the users/customers.

Why and how does the enterprise collect and use personal data?

The Enterprise designed its website to allow users to visit it without having to disclose their identity unless they wish so. The users of the website are asked to provide their personal data only in case they want to order products, to submit a communication request via the contact form or to create an account on the website.

The Enterprise collects the following types of data:

• information provided by the user when submitting a request for communication via the contact form of the website: e-mail address, further information if the user wishes so, files attached to the customer’s message.
• information provided by the user when registering as a customer and creating an account on the website: name, address, e-mail and password.
• information provided by the customer relating to the execution of their order: name, surname, e-mail address, telephone, delivery address. If necessary, more specific information may be requested, such as billing information or details referring to an order requested by the customer.
• information provided by the user when participating in contest or other promotional actions, which may take place from time to time,
• information provided by the user when connected via another website or platform (iOS, android, Facebook, Google).

Use of data

Purposes relating to the order

The Enterprise shall use the information provided by the users mainly in order to contact them regarding: the delivery of the order, confirmation and identification of the customer when necessary, offers of new or alternative products offered, special offers and promotions, receipt of gifts following a contest or a similar action. The above users’ personal details will be kept by the Enterprise for 5 years, in order to respond to clients’ needs and comply with its legal obligations. To determine the precise period for which the personal data will be retained, the Enterprise shall use the following criteria:

• in the case of execution of the order (sales contract), the data is retained throughout the contractual relationship, until it has been completed with the delivery of the order to the customer’s address or the reception of the goods from the shop.
• in the case of the customer’s consent to marketing updates (e.g. newsletter offers for new or alternative products, specific offers and discounts of the online shop), the data is retained until the user requests to be removed from the recipient list.
• in the case of promotional actions, the data is retained until the announcement of the results and the receipt of the gifts.

Advertising purposes

In the context of constantly improving its services, the Enterprise may send marketing and promotional emails. The user/customer can choose the types of communications they wish to receive, by updating the email preferences through his account on the website any time.

The Enterprise will not use the data of its users/customers for advertising purposes without their prior, explicit and free consent. However, the Enterprise may use the e-mail address received from existing customers to provide information about products potentially interesting for them, e.g. similar to those previously ordered.

In any case, the user/customer can be removed from the recipient list, either by requesting so by sending an email to the Enterprise, by choosing the relevant option in their online account, or by following the relevant instructions in the marketing email received.

Legal obligations and legal defence

It is likely that the Company will need to use and retain personal data on legal and compliance grounds, such as the prevention, detection, investigation of a crime, prevention of loss, fraud or any other misuse of the enterprise’s services and IT systems. It is also likely to use personal data for internal and external control requirements, for information security purposes, to protect or exercise the rights, confidentiality, security, assets of the enterprise or other persons.

The Enterprise shall use the personal data solely for the purposes indicated in the present terms and data protection policy unless the user/customer has specifically provided their consent. The Enterprise will not collect additional or other types of data apart from those necessary for this purpose. If a need to use the data for any other purpose arises, the Enterprise will inform the user/client beforehand and will use the data for these purposes only following their permission.

Who has access to the personal data collected?

All personal data collected by the enterprise, including data certifying and indicating the identity of the users/clients, shall remain strictly confidential and shall be checked only by the responsible department of the enterprise.

The provision of personal data by users/clients means that they consent to the use of the data by the Company for the reasons stated in the data protection policy.

The Enterprise requires its employees, as well as the associated third parties (e.g. IT services), to provide users/customers with the level of security referred to in the present data protection policy. In no other case does the Company share the personal data with third parties without the prior consent of the user/client, unless this is required in the context of legal proceedings and in accordance with the particular circumstances of the case (e.g. when required by law or by a judicial decision).

Transfer of the enterprise

In the context of any reorganisation, restructuring, merger, sale or other transfer of assets of the business (‘transfer of business’), the Enterprise shall transfer the data, including personal data, at a reasonable scale, as necessary for the transfer of the business and provided that the recipient agrees to use the data of the users/customers in accordance with the applicable legislation. The Enterprise will make every effort to continue ensuring the confidentiality of personal data and will inform the subjects concerned before the personal data becomes subject to a different privacy policy.

Content of related websites and third parties

The Enterprise bears no responsibility for the availability, content, policy of protection of personal data, the quality and completeness of the services of other websites and webpages, to which it refers through ‘links’ or advertising banners. For any problem which might arise when using the latter, users are required to directly contact the respective websites, which are responsible for providing their services. The links are placed by the online shop to facilitate the users. Under no circumstances does the Enterprise approve, accept, or be liable for the content of the links or the websites, to which they refer.

Processing of personal data of children

The Enterprise shall not collect or process personal data of children under the age of 16 unless parental consent has been given in accordance with the applicable law. In case a use of a child’s data has been detected, this data will be deleted without undue delay.

Transaction security

Www.noharmcharm.gr commits to ensure the security of transactions and the protection of the data it collects about the users of its website. The e-shop has adopted procedures, which protect the personal data that users present on the website or which they provide by any other means (e.g. by e-mail). These procedures protect user data against unauthorised access, disclosure, loss, misuse, change or destruction. They also help in certifying the accuracy and correct use of these data.

As regards the execution of the payments, it is clarified that the Company does not collect or retain any credit or debit card details that have been used to pay for the order. The payment takes place in the bank’s secure electronic environment. In order to guarantee the security and reliability of transactions, the operation shall apply the https safety protocol in its entirety. This technology is based on SSL (Secure Sockets Layer) protocol. SSL is now the global standard on the Internet for authenticating websites to network users and for encrypting data between network users and web servers. Www.noharmcharm.gr uses the SSL protocol on all its pages with a key size of 128 bits. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In the same context, the Enterprise implements the appropriate level of security and uses reasonable physical, electronic and administrative procedures to secure the data collected from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to personal data when it is transferred, stored or otherwise processed. The information security procedures shall be closely aligned with commonly accepted international standards. They are regularly reviewed and updated in view of the Enterprise’s business needs, changes in technology and legal requirements. Access to the personal data of users/customers is only granted to the staff of the Enterprise, who are required to have the relevant information for the orders execution. In the case of any personal data breach, the Enterprise will follow the applicable legislation regarding the notification of the breach.

Finally, the company makes every effort to ensure the security and protection of personal data and transactions, but in any case the protection of certain data (e.g. personal password) depends exclusively on users/customers.

Correction, modification or deletion of data and information

The users of www.noharmcharm.gr have the right to correct, change, complete or delete data and information provided on the website.

If they choose to delete a piece of information, the website will proceed to the actions necessary to delete this information from its records as soon as possible. In order to ensure the user’s protection and safety, www.noharmcharm.gr will try to ensure that the person making the changes is the same person as the user concerned.

For any question about access, change, deletion of personal data, users can contact the Enterprise via our website contact form, email or telephone.

Rights of the users

As data subjects, the users have specific legal rights related to their[ personal data collected. The business respects users’ rights and addresses their concerns and questions.

The individual rights of the data subject are the following, according to the relevant legislation:

• Withdrawal of consent: where the processing of personal data takes place on the basis of the consent of the user, they may withdraw their consent at any time.
• Correction: the user may request the enterprise to rectify the personal data concerning them. They are also able to check and correct personal data through their personal account. In this context, the Enterprise makes a reasonable effort to update and retain the accurate and most recent information in its possession or control.
• Restriction: the user may request the Enterprise to restrict the processing of personal data if:
  • they question the accuracy of personal data for the period that would need to verify the accuracy;
  • the processing is illegal and calls for the restriction of processing instead of the deletion of personal data;
  • the Enterprise no longer needs personal data, but the user needs them to support, exercise or defend legal claims; or
  • they have an objection to the processing for the period during which it is verified whether his or her legitimate interests prevail over the Enterprise.
• Access: the user may request information on personal data held by the Enterprise for themselves, such as information about the categories of personal data in its possession, the purpose for which it is used, the source and the manner in which they were collected, the persons to whom it has been notified. The user may obtain from the enterprise a copy of the personal data it keeps for themselves free of charge. However, the Enterprise reserves the right to charge a reasonable fee for each further copy.
• Portability: upon request of the user, the Enterprise shall transfer the data to another controller, where technically feasible, provided that the processing is based on their consent or is necessary for the performance of a contract. The user can opt for the transfer of their data instead of requesting a copy of the personal data held by the Enterprise.
• Deletion: the user can request the enterprise to delete their personal data in the following cases:
  • where the data is no longer necessary for the purposes for which they were collected or processed;
  • where the user lawfully exercises the right to object to the further processing of personal data;
  • where the processing is carried out on the basis of the consent of the user, the latter withdraws their consent and there is no other legal basis for processing,
  • where personal data has been unlawfully processed, unless processing is necessary,
  • when processing on behalf of the enterprise is required to comply with a legal obligation, in particular legal obligations to fulfil a duty, and to support, exercise or defend legal claims.
• Objection: the user may object at any time to the processing of personal data on the grounds of a particular situation, provided that the processing is not based on their own consent but in the legitimate interest of the Enterprise or of a third party. In this case the Enterprise will no longer process the personal data, unless it can prove compelling legitimate reasons and an overriding interest in processing or supporting, exercising or defending legal claims. Should the user object to the processing, they are kindly requested to clarify whether they wish to delete the personal data or restrict the processing of personal data by the Enterprise.
• Lodging of a complaint: in the case of an alleged breach of applicable privacy laws, the user may lodge a complaint with the data protection supervisory authority in the country where the alleged infringement has been committed.

As regards all the above procedures, please note the following practical information:

• Data period: the Enterprise will endeavour to meet the user’s request within 30 days. However, the deadline may be extended for reasons relating to the specific legal right or the complexity of the request.
• Restriction of access: In some cases, the Enterprise may not be able to provide access to all or some personal data on the basis of statutory provisions. If the request for access is rejected, the user will be informed of the ground for refusal.
• Non-Recognition: In some cases, the Enterprise may not be able to identify the user’s personal data due to the information included in their application. For example, data which cannot be found even when the user provides their name and e-mail address is: data collected through browser session cookies and data collected from social media platforms where the comment has been published under a pseudonym, which is not known to the Enterprise. In such cases, where it is not possible to identify the user as data subject, the Enterprise is not able to comply with the request, unless additional information is provided to identify the user.

For the exercise of any legal entitlement, the user is kindly requested to contact the Enterprise by telephone or by e-mail.

Periodic Changes

As the Operation expands, updates and improves its website on a stable and permanent basis, it will also renew this policy. It is suggested that users should regularly read the updated policy to be informed of any changes to its content, which will take place without prior notice.

Cookies Policy as regards the Online Shop

www.noharmcharm.gr uses cookies in the context of providing easy and well-operating services. Cookies are small text files, which are sent to and stored on the user’s computer, allowing websites such as https://www.noharmcharm.gr/ to operate seamlessly and without technical interruptions, to collect multiple user choices, to identify frequent users, to facilitate access to websites, and to collect data to improve the content of the website. They neither damage the users’ computer, nor any records kept on it. The e-shop uses the cookies to provide information to users/customers, to execute their orders, but also to display promotional content based on the interests and needs of the users/customers. Cookies are absolutely necessary for website www.noharmcharm.gr to function properly and seamlessly.

Cookies can belong to the following categories:

• Necessary Cookies: they allow the operation of key functions of the site, such as to add products to the basket, to store products in the wishlist, to complete the electronic payment methods. Without these necessary Cookies, www.noharmcharm.gr might not operate properly, while key e-commerce functionalities, as well as the the user’s personal experience are impaired.
• Functionality cookies: these cookies remember the user’s preferences during their navigation on the website, so that they can suggest products similar to their previous choices, thus helping the user find easily what they are looking for.
• Performance cookies: performance cookies gather information on how visitors use the website, for example which part of the website they visit the most or whether any technical issues arise. These cookies only collect anonymous data and are used exclusively to improve the operation of www.noharmcharm.gr.
• Advertising cookies: these cookies provide advertisements related to the user and their interests. They also send advertisements or offers which are suited to the user’s needs, thus reducing unwanted and unsolicited advertising. They also help the Enterprise to measure the effectiveness of its advertising activities.
• Analytics cookies: they are a subset of functionality cookies and enable the Enterprise to assess the efficiency of the different functions of the website, thus continuously improving the user experience.

More on Cookies Analytics & Cookies Advertising

Third-party suppliers, including Google, may display business advertisements on websites, use cookies for information, optimisation and publication of advertisements based on a prior visit of the user on the www.noharmcharm.gr. The website can also use cookies collected from a previous visits. The user can get information on the ways by which they can deactivate cookies by clicking here. They can also set their browser (Chrome, Firefox, Edge, etc.) to inform the user every time a cookie is collected and to decide whether or not to proceed. In this case, the user should be aware that they might not be able to use all features of the website.

In addition, www.noharmcharm.gr can use Google Analytics functions for promotional advertising (e.g. repetitive marketing, display of Google display network reports, etc.). The e-shop complies with the relevant conditions of use (more details here) and Google’s data protection policy (more details here). By using the advertising settings, the user can be exempted from Google Analytics advertising and also adapt the Google display network advertisements. Www.noharmcharm.gr complies with Google AdWords advertising policy and the relevant restrictions on sensitive categories.

Www.noharmcharm.gr, as well as third parties, including Google, use cookies (such as Google Analytics cookies) to update, optimise and display advertisements in line with previous visits by some users to the website. They also use them to report on the display of advertisements on www.noharmcharm.gr and on the interaction of those advertisements with other advertising services related to the visits to the website. Www.noharmcharm.gr can use data from Google advertising or data of a common third party (such as age, gender and interests) via Google Analytics.

Advertisers working for third parties, as well as other related companies, may use their own Cookies to collect information related to the users’ activities on our website. These Cookies are not controlled by the Enterprise and therefore the latter is in no way liable for their use.

Periodic Changes

Similar to the data protection policy, the Enterprise constantly updates and improves its website. In this context, it may also renew this cookie policy. It is suggested to users to regularly read the updated policy in order to be informed of any changes to its content. Such change will take place without prior notice. The Enterprise reserves the right to modify its cookie policy anytime, while being solely obliged to publish the updated policy on this website as soon as possible. Any changes will apply as soon as the modified content is uploaded.